Britsino Privacy Policy
How we collect, use and protect your information when you play with us.
This Britsino privacy policy explains, in plain language, what happens to your personal information when you sign up and play with us. We want you to understand our approach before you share a single detail, whether that is your name, your date of birth or your payment information. Reading this page alongside our terms gives a fuller picture of how our account relationship works.
We collect information to run your account safely, to meet our obligations, and to make the experience on our site work the way you expect. This includes registration details, contact information, device and browser data, and records of the transactions you make with us. We do not gather more than we need for these purposes, and we explain below how each category is used.
What Personal Data We Collect
When you register with us, we ask for the essentials: your name, date of birth, email address, and a password. As you use your account, additional information builds up naturally, including your deposit and withdrawal history, gameplay activity, and any messages you send to our support team.
We may also ask for identity documents and proof of address as part of our account verification process. This step, often called KYC, helps us confirm that the person opening the account is who they say they are. We keep these records only as long as they are needed for account and compliance purposes.
Read our termsHow We Use Your Information
We use your data to open and manage your account, process deposits and withdrawals, and respond when you contact our support team. Your details also help us apply account tools you choose to activate, such as deposit limits or self-exclusion, and to keep a record of those preferences.
Some information is used to meet our legal and regulatory obligations, including checks connected to age and identity verification. We may also use anonymised or aggregated data to understand how our site is used, so that pages load correctly and features work as intended across devices.
Cookies and Similar Technologies
Our site uses cookies to remember your preferences, keep you signed in, and understand how visitors move through our pages. Some cookies are essential for the site to function, while others support analytics or remember settings between visits.
You can manage cookie preferences through your browser settings at any time. For a fuller explanation of the categories we use and how to control them, our cookie policy sets out the detail separately from this page.
Data Categories at a Glance
| Category | Examples | Purpose |
|---|---|---|
| Account details | Name, date of birth, email | Registration and login |
| Verification documents | ID, proof of address | KYC checks |
| Transaction data | Deposits, withdrawals | Payment processing |
| Usage data | Device, browser, activity | Site performance |
| Support records | Chat and email history | Customer assistance |
Sharing Your Information
We share personal data only where it is necessary to run our site and meet our obligations. This can include payment providers who process your deposits and withdrawals, and service partners who help us verify identity or deliver customer support.
We do not sell personal information to third parties for marketing purposes. Where data is shared with a partner, we expect that partner to handle it with the same care we apply ourselves, and only for the purpose it was shared.
Your Rights Over Your Data
You can ask us what personal information we hold about you, request corrections, or ask us to delete data we no longer need to keep. You can also object to certain uses of your data or ask us to restrict how it is processed while a request is reviewed.
To exercise any of these rights, contact our support team through the channels listed in our FAQ, where you will also find guidance on account questions more broadly. We aim to respond to reasonable requests within a fair timeframe.
Keeping Your Account Secure
Use a strong, unique password for your account and avoid sharing your login details with anyone. If you notice anything unusual on your account, contact our support team straight away so we can help.
Data Retention and Storage
We retain personal data for as long as your account remains active, and for a further period afterwards where this is needed for legal, financial or dispute-resolution reasons. Once data is no longer required for these purposes, we take steps to remove or anonymise it.
Information is stored using reasonable technical and organisational safeguards intended to protect it from unauthorised access. No system can be guaranteed completely free of risk, which is why we encourage you to follow good account security habits alongside the protections we apply.
Responsible Gaming and Your Data
If you set account tools such as deposit limits or self-exclusion, we keep a record of these choices so they can be applied consistently across your sessions. This information supports the responsible gaming options described on our responsible gambling page, which sits alongside this policy rather than replacing it.
We treat this data with particular care, since it reflects a personal decision about how you want to play. It is used only to apply the settings you have chosen, not for any unrelated purpose.